Persistent sync error

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  insightful5483ad51ad · Member · March 24, 2026 at 11:39 am

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  I am a new user and I have not found this specific issue as a topic in this forum. Today (3/24/26), I started receiving sync errors using web access to Day One.

  The message I am receiving is:

  Failed Daily chat

  Mar 24, 9:35 AM Daily chat on Mar 24, 2026

  Error: No active content key fingerprint found

  Type: DailyChat

  Action: UPDATE

  Chat Date: 2026-03-24

  I have logged out and logged in with no change in symptoms.

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  neuralytix · Member · March 24, 2026 at 11:49 am

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  I am having the same problem. I was trying to create an entry on the Web and it generated the same error.

  I too have logged out of both my Android app and my Web app. I exported everything on my Android app and reimported it. Now my Android app is also showing an error. The detail it shows is:

  Temporary issue. We are working to resolve this issue. Yur data will begin syncing agan soon.

  It gives me an option to CHECK STATUS. When I click this, it goes to the Day One Sync Status web page which says:

  Current Status

  No current sync outages.

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  enhome2012 · Member · March 24, 2026 at 11:45 pm

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  I have encountered exactly the same synchronization error. The error persists, and the message indicates that it seems to have occurred only on March 24. I did not experience this error before March 24, and I have not encountered it today either (March 25).

  I looked up what DailyChat is and found that it is a laboratory feature of Day One. I have been using Day One’s Windows client and Android app, and I have never enabled any laboratory features in either of them.

  (This is the error interface. I am a Chinese user.)

  

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  neuralytix · Member · March 25, 2026 at 6:13 am

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  I wonder if this is helpful. The entry that I made that ultimately caused this error was created via the Web app.

  I had inadvertently clicked the + button twice, my mouse was having a problem, so I deleted one of the entries (a blank entry). This resulted in the error starting to happen. I don’t know about the other 2 users.

  In another thread https://forums.dayoneapp.com/forums/topic/midnight-is-shown-as-24mm-in-24-hour-format-and-unable-to-fix/, I mentioned that this started happening after Day One was updated to Version 2026.7.X on the Web. I don’t know if that helps.

  Two other things that might help:

  1. Android app whos Version 2026.6.3 (640). But having just one entry having a sync problem across multiple users would signify a very very specific coincidental timing all of us (a highly improbable, thought not impossible situation)
  2. My Android app language was set to System Default, which is French. I forced a change to English under Settings | Advanced | Language to English to troubleshoot. When I found that the issue continued to persist, I changed the Language back to System Default.

  Hope this all helps

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  neuralytix · Member · March 25, 2026 at 8:48 am

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  The situation is getting worse and more weird.

  Now, there is not only 1 error, there are 2 errors. Again, this is on the Web version. HOWEVER, on 1 computer, it shows 1 error, on two other computers, it shows 2 errors:

  Computer 1 (one error only)

  

  Computers 2 & 3 (two errors)

  

  The following are the details of the synchronization:

  

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  neuralytix · Member · March 25, 2026 at 5:34 pm

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  Quick update: my computers are now using the updated Web app Version 2026.7.3 that came out today. The errors still exist. And there is no change in terms of one computer having 1 error and the other two computers having 2 errors.

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  neuralytix · Member · March 27, 2026 at 3:58 am

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  THANK YOU THANK YOU DAY ONE AND WORDPRESS TEAM!!!

  As of this morning, 3 computers and my Android App no longer have any sync problems. For those following this, I cleared my cookies on the Web version.

  Since, I’m not the OP, I’ll let @insightful5483ad51ad resolve this issue when the user is happy that this is no longer a problem for them.

  Thank you again Day One team.

  

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  staff-frank · Staff · March 27, 2026 at 5:33 am

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  Hi everyone,

  The Day One development team identified and fixed a sync bug affecting the Windows app (version 2026.7.2). The fix has been released in version 2026.7.3.
  
  Here’s what to do:

  1. Update the Day One Windows app to the latest version (2026.7.3) via the Microsoft Store
  2. After updating, check if your entries are now syncing correctly

  For the web app at dayone.me, try doing a hard refresh (Ctrl + Shift + R) to make sure you’re loading the latest version.

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  enhome2012 · Member · March 27, 2026 at 6:41 am

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  Thank you for the fix!
  I updated to version 2026.7.3. Although the sync error did not go away, after logging out and back in, the sync error disappeared, and everything seems normal.

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  insightful5483ad51ad · Member · March 27, 2026 at 8:43 am

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  Thank you to everyone who offered suggestions. I logged out of DayOne, cleared cache, cleared DayOne cookies, and verified I was using 2026.7.3 of the web app.

  The persistent error has gone away. This problem is resolved.