Persistent sync error

  • Unknown's avatar
    insightful5483ad51ad · Member ·

    I am a new user and I have not found this specific issue as a topic in this forum. Today (3/24/26), I started receiving sync errors using web access to Day One.

    The message I am receiving is:

    Failed Daily chat

    Mar 24, 9:35 AM Daily chat on Mar 24, 2026

    Error: No active content key fingerprint found

    Type: DailyChat

    Action: UPDATE

    Chat Date: 2026-03-24

    I have logged out and logged in with no change in symptoms.

  • Unknown's avatar
    neuralytix · Member ·

    I am having the same problem. I was trying to create an entry on the Web and it generated the same error.

    I too have logged out of both my Android app and my Web app. I exported everything on my Android app and reimported it. Now my Android app is also showing an error. The detail it shows is:

    Temporary issue. We are working to resolve this issue. Yur data will begin syncing agan soon.

    It gives me an option to CHECK STATUS. When I click this, it goes to the Day One Sync Status web page which says:

    Current Status

    No current sync outages.

  • Unknown's avatar
    enhome2012 · Member ·

    I have encountered exactly the same synchronization error. The error persists, and the message indicates that it seems to have occurred only on March 24. I did not experience this error before March 24, and I have not encountered it today either (March 25).

    I looked up what DailyChat is and found that it is a laboratory feature of Day One. I have been using Day One’s Windows client and Android app, and I have never enabled any laboratory features in either of them.

    (This is the error interface. I am a Chinese user.)

  • Unknown's avatar
    neuralytix · Member ·

    I wonder if this is helpful. The entry that I made that ultimately caused this error was created via the Web app.

    I had inadvertently clicked the + button twice, my mouse was having a problem, so I deleted one of the entries (a blank entry). This resulted in the error starting to happen. I don’t know about the other 2 users.

    In another thread https://forums.dayoneapp.com/forums/topic/midnight-is-shown-as-24mm-in-24-hour-format-and-unable-to-fix/, I mentioned that this started happening after Day One was updated to Version 2026.7.X on the Web. I don’t know if that helps.

    Two other things that might help:

    1. Android app whos Version 2026.6.3 (640). But having just one entry having a sync problem across multiple users would signify a very very specific coincidental timing all of us (a highly improbable, thought not impossible situation)
    2. My Android app language was set to System Default, which is French. I forced a change to English under Settings | Advanced | Language to English to troubleshoot. When I found that the issue continued to persist, I changed the Language back to System Default.

    Hope this all helps

  • Unknown's avatar
    neuralytix · Member ·

    The situation is getting worse and more weird.

    Now, there is not only 1 error, there are 2 errors. Again, this is on the Web version. HOWEVER, on 1 computer, it shows 1 error, on two other computers, it shows 2 errors:

    Computer 1 (one error only)

    Computers 2 & 3 (two errors)

    The following are the details of the synchronization:

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