Paid Silver Subscription Account Showing Status Error
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Dear Day One Support Team,
I am writing to report a critical issue regarding my Premium/Silver subscription and data synchronization.
Recently, I found that I can no longer add photos to my entries. Whenever I try to select a photo, the app prompts me to upgrade to the Silver tier. However, I am already a paying Silver tier member. My subscription was successfully renewed and billed for NT$790 on January 10, 2026.
When checking my account status in the app, it explicitly displays that I am on the “Silver” tier. However, the sync section below it states that I need to log in. Shockingly, it shows that my last successful sync was on June 7, 2024. This means I have been paying for the service for nearly two years without my data actually being backed up or protected, which is extremely concerning.
Furthermore, I have been trying to log in and sync using my Apple ID, but the process fails repeatedly.
I am incredibly worried about the safety and integrity of my journal data, and the current state of the app makes it highly inconvenient to use. Please contact me and help resolve this issue as soon as possible.
Thank you for your prompt attention to this matter.
Best regards,
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Hi there,
It sounds like your app’s connection to Day One’s servers has expired, which is causing both problems at once: the sync showing “Needs to log in” and the app incorrectly blocking photos because it can’t verify your subscription.
Here is what we’d like you to try:
- Before anything else, go to Settings > Import / Export in Day One and export a backup of your journals as a precaution.
- Once you have a backup, go to Settings > tap your name and tap Sign Out.
- On the sign-in screen, tap “I have an account” and enter your email address and your password.
- After signing in, go to Settings and check that it shows your account and begins syncing.
Note: your account uses email and password to sign in — please do not use the “Continue with Apple” option as that is not linked to your account.
Once you are signed back in, please also update the Day One app to the latest version from the App Store. A photo-related bug affecting paid subscribers was fixed in a recent update, and the latest version should make sure everything works as expected going forward.
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