Issues with Exporting My Journal on Android and Web
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Dear Day One Support Team,
I am writing to report ongoing difficulties with exporting my journal. Despite multiple attempts, the Android app consistently produces corrupted export files. On the web version, the export file does not download at all.
I have already tried the recommended troubleshooting steps, including exporting without media, using different browsers, and verifying storage settings. Unfortunately, these have not resolved the problem. -
Hello @claypurelyshrunk,
What kind of export are you trying to do?
Is it an export of a handful of entries, one journal, or your full account?
What kind of error are you seeing when the file is exported?
Are you using Day One on any other devices? Do you see the same thing on those other devices?
What version of the Android app are you using?
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JSON export
All entries (around 2000)
I can export the file, but when I try to open it, it is empty
Android version 2026.11.2 (664)
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@claypurelyshrunk Thanks for the extra details. Those really help.
A couple of quick checks will tell us a lot:
- On Android, once the export finishes, take a look at the size of the downloaded .zip file. Is it 0 bytes (truly empty), or does it have a real size (for ~2,000 entries it would usually be at least several MB)? If it has a size, let us know which app you used to open it. The Day One JSON file is an archive meant for re-importing back into Day One rather than for reading directly, so some file viewers might show little or nothing even when all the data is actually in there.
- When you run the Android export, the app works in the background and shows a notification with “Save to Device” and “Share” options. With a journal that large, it can take a few minutes, so please let it finish, then tap one of those two options. If that notification gets dismissed before you choose one, the export has to be run again.
A workaround that often helps with larger journals: instead of exporting “All Entries” at once, try exporting each journal on its own. Splitting it into smaller pieces tends to be more reliable.
Here’s our guide covering the export options on each platform for reference: Exporting entries.
We’re also looking into reports of the web export not downloading, so it is genuinely helpful to know you are seeing it there, too.
