iPad terribly broken
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I’m starting to think I made a horrible mistake signing up for a yearly subscription.
I started my DayOne journey on iPad with 217 entries. Then once the Android app became usable I bought premium and mostly use that now because Android is so much more usable as an OS.
I’m up to 517 entries on Android and I see those on web and MacOS. However my iPad, despite saying it was synced, has never moved beyond 217 entries.
I deleted the app, reinstalled, it recognizes my premium account, and synced 17 entries and said done. I liked the app, reopened, hit sync, it got 8 more. More experimenting shows if I kill the iPad app then reopen it will sync between 0 and 8 more entries. Something is clearly very broken.
Side note, it says premium users get direct access to contact, if I follow the instructions given to get to support on iPad all I get is a browser lost in a maze of FAQs with no way to actually mail anyone.
Second side note, this forum software is TERRIBLE.
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Thanks for reaching out! That sounds very frustrating. Is the app on iPad and Mac updated to version 2023.10.1? See here:
https://dayoneapp.com/guides/settings/locating-the-version-number-of-day-one/.If not, may we have you update to version 2023.10.1 on the App Store and then launch the apps on all devices and let us know if that helps?
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Yes, I have uninstalled/installed at least 3 times in the last two days to try to fix this. It is getting the latest from the app store.
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Sorry to hear that.
Would you mind sending the diagnostics from all devices that have Day One installed? Please put “Attn: Forum post 407” in the subject line.
https://dayoneapp.com/guides/day-one-diagnostics/
You may receive an automated reply to the diagnostics email. Please reply to the automated reply. Thanks!
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