I lost an entire journal

• 

  wp3400231652 · Member · April 18, 2026 at 2:04 pm

  • Copy link
  • Add topic to favorites

  Hi, I lost an entire journal during syncing.I was writing entries and saw “syncing”, then the app suddenly crashed. After reopening, one entire journal disappeared. It is not in Trash, and it’s also missing on the web app.Other journals are still intact.This happened around ［20260419 00:50］.Could you check if there is any previous version or snapshot of my data before the sync? I believe it was overwritten during a sync conflict.

  My account: (email visible only to moderators and staff)

  Device: Android

• 

  staff-donnie · Staff · April 23, 2026 at 12:13 pm

  • Copy link

  Hi @wp3400231652 – I’ve restored a deleted journal. Can you check if that’s the one? If not, could you contact us via https://dayone.me/support so we can gather more details?

• 

  wp3400231652 · Member · April 23, 2026 at 2:46 pm

  • Copy link

  Hi, thank you so much — I can’t express how much I appreciate your help. The issue has been resolved, and recovering my journal really means a lot to me. I’m extremely grateful for your support!

• 

  staff-donnie · Staff · April 24, 2026 at 10:59 am

  • Copy link

  @wp3400231652 Happy to hear that! Let us know if you need anything else.