Guidelines for Posting

  • Hey there! Welcome to the Day One support forum!

    This is a public space for supporting features and functions specific to Day One for the web, mobile apps, or integrations. 

    Security and accounts

    As this is a public space, DO NOT share sensitive information like your account User ID, password, encryption key, private RSS Feed, or any other similar details. We will remove all topics and comments that contain sensitive information. 

    The Day One forum is powered by accounts. You can log in using an existing account or create a new account by clicking ‘Log in’, then ‘Create a new account’. 

    Before adding a new topic or commenting on an existing one, please take the time to go through the guidelines below:

    Initial Troubleshooting

    1. Check that you are running the latest version of the app available for your device. You can confirm that from here: iOS, Mac, and  Android.
    2. Check your network connection. Do you perhaps have a firewall, VPN, or ad-blocker on your device that’s interfering with its ability to connect to the internet? You can also try connecting to a different network or even to mobile data.

    Posting Tips

    Help others help you by sharing as many details as you can about your issue, including:

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