Guidelines for Posting

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  staff-joey8 · Staff · April 12, 2023 at 12:06 pm

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  Hey there! Welcome to the Day One support forum!

  This is a public space for supporting features and functions specific to Day One for the web, mobile apps, or integrations. 

  Security and accounts

  As this is a public space, DO NOT share sensitive information like your account User ID, password, encryption key, private RSS Feed, or any other similar details. We will remove all topics and comments that contain sensitive information. 

  The Day One forum is powered by WordPress.com accounts. You can log in using an existing WordPress.com account or create a new account by clicking ‘Log in’, then ‘Create a new account’. 

  Before adding a new topic or commenting on an existing one, please take the time to go through the guidelines below:

  Initial Troubleshooting

  1. Check that you are running the latest version of the app available for your device. You can confirm that from here: iOS, Mac, and  Android.
  2. Check your network connection. Do you perhaps have a firewall, VPN, or ad-blocker on your device that’s interfering with its ability to connect to the internet? You can also try connecting to a different network or even to mobile data.

  Posting Tips

  Help others help you by sharing as many details as you can about your issue, including:

  • Your Day One app version: you can check this from the Day One app under Settings > About
  • App platform and platform version: for example, iOS 16.3 (how to check iOS version) or Android 13 (how to check Android version)
  • Device model
  • Troubleshooting steps you’ve tried so far
  • Screenshots and links, if necessary. Here is how to take a screenshot on your iOS device or how to take a screenshot on your Android device)
  • Once you’ve taken the image, insert an Image block in your post by clicking the + block inserter and click “Upload” to attach your screenshot.

  Community Standards
  We may temporarily or permanently suspend forum privileges for accounts that do not comply with our terms of service, or these community standards:

  • Be respectful: Be friendly, patient, and encouraging to all members of our community. Name-calling, accusations, harassment, and other abuse toward the community or staff will not be tolerated. Do not ask non-staff community members to contact you privately.
  • No advertising: Please maintain a community-focused approach – the forums are not a venue for unsolicited advertisements, affiliate links, or any form of direct promotion, including profile images, which should be promotion and encoding-free. Posts should aim to enrich discussions, provide help, or seek genuine feedback rather than drive traffic or sales. Any posts deemed promotional or spam-like in nature will be moderated to keep our community helpful and spam-free.

  Note, this list is not exhaustive; every case is judged on its own merits.