Error: No active content key fingerprint found

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  termoe6a3ea39505 · Member · March 25, 2026 at 9:51 am

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  I use DayOne on the web and the Windows app. Starting this morning I receive this error message on both versions:

  Failed
  Daily chat
  Mar 25, 1:46 PM
  Daily chat on Mar 25, 2026

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  Error: No active content key fingerprint found
  Type: DailyChat
  Action: UPDATE
  Chat Date: 2026-03-25

  Whenever I try to force syn on both versions the error message returns. There is an entry on this date, and it is properly synced between the web and Windows app, yet the error message remains.

  What has caused this, and how can I correct it?

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  staff-frank · Staff · March 27, 2026 at 5:22 am

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  The Day One development team identified and fixed a sync bug affecting the Windows app (version 2026.7.2). The fix has been released in version 2026.7.3.
  
  Here’s what to do:

  1. Update the Day One Windows app to the latest version (2026.7.3) via the Microsoft Store
  2. After updating, check if your entries are now syncing correctly

  For the web app at dayone.me, try doing a hard refresh (Ctrl + Shift + R) to make sure you’re loading the latest version.

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  termoe6a3ea39505 · Member · March 27, 2026 at 6:42 am

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  Problem solved – thanks for the quick response!

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  stolteclan · Member · March 27, 2026 at 12:08 pm

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  I have the same error, but the microsoft store for my region (Canada) doesn’t seem to have an update. Am I missing something?

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  termoe6a3ea39505 · Member · March 28, 2026 at 8:24 am

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  I also didn’t find an update in the US Microsoft Store. Then I checked the app version under “Settings / Advanced” and found that I was already on version 2026.7.3. even though no visible update had taken place.

  I logged out of the Windows app, then logged back in, and now it syncs correctly. Hope that helps you!