DayOne app won’t load on iPhone keep saying Waiting
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I’ve been using DayOne for many years but today it won’t load. It’s just a faded icon that says “Waiting…” Please help. I’ve turned my phone off and back on. I can’t even delete or reinstall DayOne because it’s just a frozen icon
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Hi @vugami,
This is a current issue with the Apple App Store (which we’ve reported to them). To get the app complete the update, follow the steps Apple has shared to troubleshoot the issue. https://support.apple.com/en-us/102632
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I’m having this exact same problem too. After years of using the free version of Day One, the icon is now greyed out and says “waiting”. I’ve done your suggested actions, ie shut down and restarted the phone, manually updated the app (it didn’t need updating), added another payment method. The app simply will not launch. I am even willing to pay for an upgrade but cannot get into the app to do this. Please advise.
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The icon showing greyed out and stuck on “Waiting,” where the app won’t open and can’t even be deleted, is (still) a known problem with how the App Store handles app installs and updates on iOS. It affects other apps too, not just Day One, and it needs to be resolved on Apple’s side. We’ve already reported it to Apple and it also helps if you report it directly here: https://getsupport.apple.com/solutions
A few additional steps to try, in order:
- Check that you have a stable Wi-Fi or cellular connection.
- Long-press the app icon. If you see “Don’t Require Face ID,” the app is just locked, not stuck downloading.
- Long-press the icon and tap “Cancel Download,” then try re-downloading from the App Store.
- Force restart your phone. This is different from turning it off and on: press and quickly release Volume Up, then Volume Down, then press and hold the Side button until the Apple logo appears. Then try step 3 again.
- Go to Settings, then General, then iPhone Storage, tap Day One, and choose “Offload App.” Then reinstall from the App Store.
- Check Settings, then General, then Software Update for a pending iOS update, install it, then try opening Day One again.
- [Apple still has a general guide for stuck app installs, but I see you’ve already tried it.]
If none of that clears it, deleting and reinstalling the app is the most effective way to get unstuck. Before doing that, it’s worth checking that your entries are synced, since a fresh install pulls your journals back down from the cloud instead of from the device. Check your sync status at https://dayone.me, and here’s a guide on what synced looks like: https://dayoneapp.com/guides/day-one-sync/how-do-i-know-if-my-data-is-synced/
About upgrading: this isn’t a subscription or payment issue, it’s the install problem above. If you want to upgrade to get priority support, you can log in on the web from here: https://dayone.me/
Once you’re back into the app, you can manage your plan from Settings as usual.
Let us know how it goes, or if you’re still stuck after trying these.
