Charges
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My premium account expired 2 Aug 26. Without warning. I am only able to access basic account – 1 of 5 journals. I understand that existing customers are being charged at the old rate not the new silver price. The app does not give me this option. I raised an issue with support yesterday 2nd Aug but have not heard anything. There is apparently no other way to contacts support except through email. So my only option to resolve this / obtain clarity is through this forum. All a bit frustrating…
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is there any way to get human support here surely someone from Day One monitors this forum? two emails from Monday unanswered ref 11520821
Day One Forums 