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  davidthespital · Member · August 4, 2026 at 12:15 pm

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  My premium account expired 2 Aug 26. Without warning. I am only able to access basic account – 1 of 5 journals. I understand that existing customers are being charged at the old rate not the new silver price. The app does not give me this option. I raised an issue with support yesterday 2nd Aug but have not heard anything. There is apparently no other way to contacts support except through email. So my only option to resolve this / obtain clarity is through this forum. All a bit frustrating…

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  davidthespital · Member · August 6, 2026 at 1:27 pm

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  is there any way to get human support here surely someone from Day One monitors this forum? two emails from Monday unanswered ref 11520821

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  g91productiveprogram460 · Member · August 10, 2026 at 7:44 am

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  MIght be best to go via the app and use the contact support option.

  I havent had any form of response or acknowledgment to my posts,

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  davidthespital · Member · August 10, 2026 at 8:03 am

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  I tried that first. I have given up with Day One and migrated journals elsewhere

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  g91productiveprogram460 · Member · August 11, 2026 at 7:20 am

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  I migrated out a few months ago to try another app. I like others feel DO with their lack of customer contact and not taking feedback onboard is ruining what was a very good and well implemented application and service. Sadly I read about so many people leving the platform and this could signal the downfall of what was an amazing app.