Cannot Login
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After opening day one on iOS, I suddenly got sent to a different screen and received a message that there was a prpblem with authentication and I have been logged out. I tried logging in again but kept getting client error or too many requests.
I’m worried I might lose my entries. I had over 1,300+ already 😭
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Hi @knabullecer
Getting bounced to a different screen with an authentication error, then hitting “too many requests” on repeated login tries, is the signature of a temporary login rate limit rather than anything wrong with your account or entries. Day One puts a short-lived limit on login and password reset attempts after several tries in a row, and it clears on its own.
If you haven’t already gotten back in, here’s what to do:
Wait at least 5 minutes, then go to https://dayone.me/recover and request a password reset.
If it still won’t go through after 5 minutes, wait up to 24 hours before trying again.If you were able to sign back in already, for example after resetting your password, that would have cleared the limit, and your account and entries should be right where you left them.
It’s understandable to feel uneasy with over 1,300 entries riding on this, but this kind of lockout doesn’t touch what’s stored. If you’re still stuck after waiting, or something looks off once you’re back in, reply here and we’ll dig deeper.
