App is blocking my Plus features
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Hi there,
I was one of the early adopters of Day One, back when the app was a one-time payment deal. I’ve been using the Plus tier that includes all the features Day One had up until they changed to a subscription model. But today I tried to upload a photo to my app and it said I couldn’t and that I had to subscribe to Gold or Silver. So it seems like Day One is taking features from me that I have paid for. Please help in restoring them.
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The most common cause of this is that the app isn’t currently recognizing your account under the Apple ID that made the original Plus purchase. Here’s what to check:
- On the device you’re using Day One on, go to your device Settings and confirm you’re signed in to the App Store with the same Apple ID you used when you originally purchased Plus.
- In Day One, open Settings and use Restore Purchase.
- If that doesn’t bring your Plus features back, restart the device and try the Restore Purchase step again.
You can find the full walkthrough here: https://dayoneapp.com/guides/troubleshooting/i-am-supposed-to-be-plus-why-did-i-lose-my-features/
If you’ve gone through those steps and your Plus features still aren’t showing up, please get in touch via in-app support or https://dayone.me/support and we’ll look into your account.
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Hi @staff-donnie! I went through all 3 steps several times to no avail. I will now get in touch via the in-app support as you indicated I should.
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