App Down

  • Unknown's avatar
    kjgj1974 · Member ·

    Since yesterday evening UK time, I have been unable to access Day One, the app appeared to be taking and update but froze with about 1/4 to go. It had “waiting” for a while but is now greyed out. I turned phone off and on, I went to access via App Store but Open was there but did nothing. I am apprehensive of deleting and reinstalling the app as my whole head is in there and I don’t want to loose it. Any known issues?

  • staff-donnie · Staff ·

    Hi @kjgj1974

    Thanks for reaching out. What you’re experiencing is actually a known issue with the iOS App Store – sometimes updates get stuck during download. This is on Apple’s side rather than a Day One issue.

    About your data: If you have a Day One account and sync enabled, your entries are safely backed up on our servers. You can verify this by logging in at https://dayone.me from any web browser – check that your entries appear there. If they do, your data is safe even if you need to delete and reinstall the app later.

    Once you’ve confirmed that, please try Apple’s recommended steps for stuck app updates: https://support.apple.com/en-us/102632

    Please let me know if Apple’s steps help, or if you have questions about checking your data on the web.

    Thanks!

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