“Your account requires a password reset” email?

  • Unknown's avatar
    djbressler · Member ·

    Hi,

    I received an email that says my account requires a password reset and points me to the URL https://dayone.me/recover

    Is this a valid email or do I actually need to reset my password?

    Thank you,

    David

  • Unknown's avatar
    sc57q94nmt · Member ·

    I got the same message but, instead of following that link, I just went to the website and did the normal reset my password. Now I can’t log into my account.

  • staff-joey8 · Staff ·

    Hi there, @djbressler & @sc57q94nmt

    I can confirm that this email is from us at Day One.

    Rest assured, Day One servers have not experienced any data breaches. However, we’ve proactively enhanced the security of our apps to safeguard your account and data. If you get this email, it means your account password might be linked to a leak from a different site or app.

  • staff-joey8 · Staff ·

    @sc57q94nmt regarding:

    I just went to the website and did the normal reset my password. Now I can’t log into my account

    Can you confirm if the issue persists? If so, I would recommend that you try resetting it again with a new password which does not contain any familiar words or phrases.

    You can feel free to email our team via the app if the issue persists, as this is an account related matter.

  • Unknown's avatar
    softfewpan · Member ·

    Yes, Anytime I Go Login My DayOne Account, I Received an Error Saying “Your Account Requires a Password Reset” Login Denied. Also I’m Unable to Update My DayOne Password because I’m No Longer Able to Access my old Email Address. Is There Any Solution to Resolve This Error. Thank You!

  • Unknown's avatar
    softfewpan · Member ·

    BTW, My DayOne Account is Premium, Possibly If I Can Update my Email Address and Password. Thanks

  • staff-fred · Staff ·

    @softfewpan As mentioned here, we’ll follow up via your email to help resolve your account issue. Thank you!

  • Unknown's avatar
    softfewpan · Member ·

    UPDATE GOOD NEWS!!!

    I Now Have RE-Gain Full Access to My Day One Account Created in 2023! Thank You So Much!!! . I Also Updated My Email Address and Password Now It’s Safer Secured Encrypted on My Gmail From Virus Malicious Tuta Mail Account. My Bad For The Aggressive Replies To All Employees from DAY ONE. You Are the #1 Journal Company, Honestly 😉😊😎.

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