Videos added to the entries don’t have sound.

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  esmeraldacorrea01 · Member · August 13, 2023 at 3:36 am

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  I added a video to my entry and played it, but it didn’t play the sound. I made sure it wasn’t muted. I deleted and added the video several times, but each time I add it, the sound isn’t included. The original video in my phones gallery does have the sound working perfectly.
  

  I updated the app earlier today and just noticed this issue with the videos now.
  

  Also, this is a separate issue, but every time I insert an image or video, adding text to the entry becomes extremely slow. I have to leave the app a few times for it to go back to normal.

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  helper-james · Member · August 15, 2023 at 8:15 pm

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  Hello there! That sounds frustrating! There is a sound/mute icon at the top left of the video preview. Are you able to toggle the sound on using that option?

  For the typing lag, have you been able to update to version 2023.16.2 on the App Store? There should be improvements to help with this in the update.