Uploading stuck on Web version

  • Unknown's avatar

    I’m trialling the new web version, recently I added photos to a lot of entries. Now it seems to be stuck uploading, when I click on the cloud symbol in the top left of the screen it says “Uploading…26 things”, the number isn’t going down despite leaving the PC on.

    When I check the app on my phone, I can’t see the thumbnails but when I select the entry the photo has been added to each entry.

    How do I get these items to finish uploading and make sure the thumbnails appear in the app

    • iOS App version: 2023.23.1
    • iOS version 16.7.2
    • iPhone 8

  • Unknown's avatar

    Hello! We will do our best to help! In Settings > Advanced > View Sync Details > do you see any error messages there?

    If there is an error with a specific entry ID, would you mind clicking Report A Problem at the top left of the web app and let us know the details of the sync error there (instead of on this public forum)? Thanks!

  • Unknown's avatar

    Thanks @helper-james, You are right. Sometimes I was stuck with the Google Workspace. Afterward, I will post my queries here. Although, now it is working fine and I had also took Google Workspace Backup using the reliable tool.

  • Hi @rohitsystools! I’m glad to hear that things are working fine now. It’s great that you were able to take a backup using a reliable tool.

    Feel free to post any further questions if you run into anything else. I’ll mark this as resolved for now!

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