Unable to sync between devices
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Hello,
I’m a Day One Plus user and I have been used Day One for 9 years. Everything works fine. However, Day One stopped syncing my journal between my devices a few days ago. I tried to update the app on all my devices to fix this issue, but I could not download the app on AppStore, because some of my devices are running on older version of iOS.
I exported the diagnostics logs which on my iPhone. It says like this:
dataCorrupted(Swift.DecodingError.Context(codingPath: [], debugDescription: “The given data was not valid JSON.”, underlyingError: Optional(Error Domain=NSCocoaErrorDomain Code=3840 “Invalid value around character 0.” UserInfo={NSDebugDescription=Invalid value around character 0.})))
Here are the version number of Day One on my decvices:
iPhoneSE(2), iOS13.5.1, Day one 4.15.3
iPad9, iOS16.3.1, Day one 7.13
iPhone8, iOS11.1.2, Day One 2.7.4
Please let me know if you can offer any help. Thanks!
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Hello there! Thanks for reaching out.
The versions 4.15.3 and 2.7.4 are a bit outdated. Version 2.7.4 will not likely be able to sync with more current versions (7.13 and later). In order to update, you may need to update the operating systems of those devices if possible.
If you cannot update the OS, can you try using the new web app beta at https://dayone.me/login?
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