Unable to post

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  sylvietas27 · Member · October 18, 2024 at 4:50 pm

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  Adding an entry online, filling out a template.
  I wait a couple of seconds, my contents just goes “poof”. gone. Only the template remains.

  On the phone, I enter the contents.
  The contents stays put….
  I hit: “done”.
  I go back to check the contents and it’s gone. Only the template remains.

  I have done previous entries with templates that saved correctly.

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  staff-frank · Staff · October 21, 2024 at 11:33 am

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  To help us diagnose the issue, could you please tell us the version numbers of Day One you’re using on both your phone and online? This information will help us narrow down potential causes.

  Here’s a helpful guide on how to find the version number on each device: https://dayoneapp.com/guides/settings/locating-the-version-number-of-day-one/

  In the meantime, here are some additional things to try:

  • Check your internet connection
  • Restart your devices