Unable to manage Stripe subscription for Premium membership
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I’m having a difficult time renewing my premium subscription. I received an email saying it would auto-renew on July 25th, but then when I went to access my journals this morning, I found myself locked out, and I don’t see any payment taken from my bank account.
I have an email from a year ago with the Stripe receipt and have tried purchasing again through Stripe, but it puts me in a small redirect loop. Here’s what I did:
1. Signed in to the web app
2. Navigated to Settings
3. Clicked Go Premium in Account Status section
4. Clicked the Go Premium button after the reviews
5. It brings me to checkout.stripe.com, shows me the total due, but then says “You already have a subscription with usnClick continue to manage it” and shows my email address
6. Clicked Continue
7. It brings me back to the Account tab of the Settings pane
8. Clicked Go Premium … and this could continue forever …
(I originally wrote this in an email to Day One Support, but received the awful “Thanks for contacting Day One. Priority email support is reserved for our Day One Premium members and instances in which you need to share personal information or diagnostic logs with us.” This was not a good experience. It may be more helpful if support were provided for some time after a subscription fails to renew, e.g., 30 days; I’m surely not the first who’s suddenly lost access and finds themselves locked out of email support as well.)Please help me pay for Premium again; I’d love to get back to journaling without having to move my journals around.
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Hi @matthewbennink717cf79926! We are sorry to hear that. I see your email in our support queue, and we will respond to you there since this is dealing with private information about your subscription. Let us know if you do not receive the email.
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