Unable to Login after changing Apple ID [Premium]
-
Hi there!
I’m a Day One Premium user and I signed up using my Apple ID. I’ve been using Day One on my laptop for a long time now and haven’t had to re-login. Recently, I wanted to sign up from my phone, but once I logged in using my Apple ID, I noticed that none of my entries are there and that my Account/User Id is different than the one my laptop. It still says I’m a premium user.
Then I realized that a few months ago, I changed my Apple ID email. My assumption is that the new email is causing the issue.
I want to contact support but I’m unable to reach them. Once I click “Contact Support”, I just get taken to an FAQ page but I’m unable to get connected with Premium Support.
Regards,
Konstantin -
Hello Konstantin! We will do our best to troubleshoot with you. Since we are working with account information, I have emailed you to troubleshoot further. Let us know if you did not receive it.
For others that may experience sync issues, we have some troubleshooting steps here to start with: https://dayoneapp.com/guides/troubleshooting/solving-sync-troubles/
-
-
Hi @flyingbat20! Yes! We believe we have an email from you and a response has been sent. Let us know if you have not received our reply.
Day One Forums 