trying access old account

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  christinekohut69a0bf05a7 · Member · September 11, 2023 at 6:24 pm

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  I had a Day One account with an email address that is no longer available. I can’t remember the password. This was over 6 years ago and I want to get into my old journal. How can I recover my info if I don’t have access to the original log in?

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  helper-james · Member · September 12, 2023 at 8:00 pm

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  Hello! We will do our best to help recover your account.

  Can you tell us more about what happened? Responses to the following questions will provide us with some information to best assist you.

  1. When did you first download Day One? 
  2. Did you sign in to a Day One Sync account in the app settings previously? Without sharing your email in this public forum, are you able to reset your password by entering the email at https://dayone.me/recover?
  3. When was the last time you saw the entries?
  4. Has anything happened to the device or to Day One since then? 

  The following guide has all recovery options possible for Day One journal data. Have you tried any of these options already? https://dayoneapp.com/guides/data-loss-and-recovery-options/