Trouble harmonizing / combining different encryption keys

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  mindfullycrowna62fb0db1f · Member · July 2, 2025 at 3:12 pm

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  My iPhone and website are synced, but I cannot sync these with my Mac version.

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  kathyparkerr · Member · July 9, 2025 at 10:02 am

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  Hey @mindfullycrowna62fb0db1f I’ve run into similar sync issues before when devices use different encryption keys. Have you tried logging out of Day One on your Mac and signing back in? Sometimes that forces it to grab the right key and resync properly.

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  staff-eleanor · Staff · July 11, 2025 at 3:53 pm

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  Hi there, @mindfullycrowna62fb0db1f! Please check if you’re signed in to the same Day One account on all devices. You can also test running a new sync at Settings > Sync > Sync Now. You can find more troubleshooting steps in this guide.