Template disappeared – using templates for years and yesterday no templates?

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  katzm23 · Member · January 21, 2024 at 3:19 pm

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  Hi
  Template disappeared – using templates for years and yesterday no templates?

  please help – I did nothing different- trying to start new entry, hit plus for templates and no templates

  thanks in advance

  mike

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  katzm23 · Member · January 21, 2024 at 3:23 pm

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  I can still see templates in my templates just not available on iPad when clicking on templates in new entry?

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  wrtwf2v4qn · Member · January 22, 2024 at 2:55 am

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  I’m having the same problem on my iPad. Is there any hope of a fix to this error?

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  seabornc · Member · January 26, 2024 at 7:33 am

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  I’m having the same problem, using the template feature for years with no problem as well. And boom,, I can’t get to my templates. I notified them and all they told me is to start using the Premium feature. I don’t need that right now so I choose to use the free version, It suits me just fine. Can anyone help me?

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  staff-lynn · Staff · February 1, 2024 at 9:16 pm

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  Hi @katzm23 @seabornc @wrtwf2v4qn

  This is a known issue that we hope to have fixed in an upcoming update. Please make sure you watch for updates to be released! Thanks for your patience.

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  actuallylook · Member · May 31, 2024 at 7:35 pm

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  I just started having this problem a couple weeks ago. It now just defaults to the same template for every new entry with no way to change it at all.

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  staff-dexter · Staff · June 4, 2024 at 5:09 am

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  @actuallylook,

  To help us understand the issue you are better, could you list down the steps you take to create the new entry? Did you create a new blank entry then select a template from the list?

  What device are you using?

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  rbrucemcclintock · Member · September 3, 2024 at 2:06 pm

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  Hi – I have the same problem (has been there for some months). The problem occurs when you press the “+” button to create a new entry. For example, I have a templates for Daily Journal, Daily Photo etc. Whnehn I am “in” my Daily Journal and can see all my prior entries, pressing the “+” button or left clicking “New Entry” or File > New Entry, will not create a new Daily Journal Entry.

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  rbrucemcclintock · Member · September 3, 2024 at 2:09 pm

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  More details:

  Day One Version: 2024.17 1588

  macOS: Sonoma 14.3

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  helper-lilly · Member · September 5, 2024 at 12:40 pm

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  Hi @rbrucemcclintock, Thank you for your report.
  
  I wanted to let you know that a new version of the app 2024.18 has just been released. Could you please update your app and let us know if this issue persists?