Sync Problem
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Hi Day One,
I was really excited to upgrade to the Premium Version of this site. However, I recently started having sync issues on the web app (and the free version). When I emailed support, they told me they wouldn’t help and to reach out to the forum. So, here I am.
The lack of support I received from customer support is really upsetting. I understand you need to prioritize paying customers, but I was on the verge of becoming a paying customer when I experienced this. Now, I think the best course is to stop using this service altogether (which is unfortunate because when it worked, it was great). But, I can’t risk losing my entries (I’ve already had to re-type several of them).
Hopefully the next time someone reaches out with an issue, you can help them!
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Hello @logan8826,
Thanks for reaching out to us and bringing this to our attention. I’ll do my best to help you.
Our team is aware of this and it’s something they are working on improving.
Can I have you try to edit one of those entries to see if that helps force a sync upload?
You can find the entries by going to the advanced settings.
dayone.me > Settings > Advanced > View Sync Details > Click on one of the Entry IDs
After you open that entry, please try making a small edit to it and let us know if it decreases the number of pending entries.
This small edit can be erasing and adding a word back. Adding a space or return. Any small change should force sync to re-sync the entry.
If you’re still seeing any stuck entries please let us know.
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