Sync Not Working From Web App (Two Separate Accounts)

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  adriankleinphotography · Member · February 23, 2024 at 2:33 pm

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  I have the iOS app for a while now. I saw that I can try the web app, too (still on the free version). However, I could not see any way to log in to the web app (I even tried password recovery in case I was missing something, but nothing came back), so I created an account, assuming it would somehow link to my iOS entries. Well, I have created an entry on the web app, and it’s not syncing to the iOS version or vice versa. I can clearly see in the settings that each has a different User ID, so it makes sense now why they are not syncing.

  • How can I get this corrected for the web app to have the same ID as my iOS?
  • Is this no longer available for free users (I was reading it was because the web version is in beta)?

  Thanks for any help on this.

• 

  helper-james · Member · March 1, 2024 at 6:05 pm

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  Hi @adriankleinphotography

  I’d be happy to help you with your Day One account.  

  1. Please sign out of Day One Sync on all devices and back in using the steps in this help article: https://dayoneapp.com/guides/sign-in-sign-out-with-day-one-sync/. Be sure to sign in with the same login option on all devices.
  2. Then try these steps if necessary (on the device/platform where you originally subscribed): https://dayoneapp.com/guides/premium-subscription-troubleshooting/

  Let me know if that helps or if I can assist you further.