Sync is down since last macOS update
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Hello everyone,
As mentioned in the title, sync is down between my Mac and iPhone since the last macOS update. It gives me an error : DOSyncError.missingJournalEncryptionKey
(and apparently I’m not allowed to embed an image in that post. Arg… the future !)
Of course, the encryption key is there and the app worked fine.
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Hi @lokansardari. Please try this:
- Open Day One > Settings > Sync on Mac
- Click Advanced
- Click Reset Sync at the bottom.
- Leave Day One open for a few minutes for sync to refresh
Let us know if that helps or if we can assist you further.
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Hello,
I should have said that I did that. Same on iOS. Nothing.
That’s what caused the error message to happen.Hm, we’re having trouble syncing right now. This is temporary, and we’ll try again automatically in a little while.
Funny thing is that my profile pictures syncs, but not the content of the diary. So it really looks like an Encryption key issue.
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THANK YOU !!
It’s clearly correlated to the app update and I don’t know why it takes so long to fix it.
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I tried a few things.
As I told before, my avatar is syncing.
So I tried exporting entries from Day One Mac to Day One iOS (JSON). Importing creates a new Journal, which syncs with all the entries inside. But once I try to create a new one, it doesn’t sync, no matter in which Journal.
There is a selective sync. Entries do not sync, but journal, avatars, does. I don’t know if that helps. It’s not entirely broken.
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Don’t bother helping!
I completely deleted the app on macOS, forcing it to redownload everything from fresh. It’s solved.Ten years paying for that service. Can’t wait for Apple Journal on macOS…
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Hello @lokansardari. Thanks for letting us know. We would have expected the Reset Sync option to help in this case. We are glad to hear reinstalling helped.
It’s clearly correlated to the app update and I don’t know why it takes so long to fix it.
Thank you for this feedback. We were unable to reproduce the issue on demand. More information (like app diagnostics) would have been our next steps to investigate this issue. We appreciate your patience.
Please contact us again if you have any other questions or concerns.
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@staff-james unfortunatly I still have the same problem.
How can I get in contact with you to provide eg app diagnostics?
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@gmj6t62gxw We just sent the email again to you. If it hasn’t landed in your inbox yet, could you kindly write down your email address here?
Ideally, we’d like you to use the same email you used to create your Day One account. This way, we can also verify it. Rest assured, only our staff will be able to see the email you write here. Thanks!
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We have emailed this address. Please check your trash and deleted folders for an email titled “Day One sync issue”
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Hi,
I didn’t get any email.
I never had such a complicated way to get in contact with a support team. :-( -
Hi @gmj6t62gxw!
Interesting. The email does not seem to be bouncing from our end.
In this case, you can contact us via the app. If you receive an auto-responder directing you back to the forum, you can reply back to that with a link to this thread.
I never had such a complicated way to get in contact with a support team.
We are working on improving this process going forward.
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