Sync Failure
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I run Day One on two Macs, an iMac with OS Ventura 13.4 and a MacBook with Big Sur 11.7.9. Day One version 2023.14 (1494) is running on both systems. Day One on both systems are linked to my Apple account.
Until the beginning of the week I happily updated Day One journals on either of the two system and was able to see the updates on both.
Now changes/additions made on the MacBook are seen on the iMac for entries before Monday. But new entries made since Monday on the iMac are not seen on the MacBook.
To summarise: entries made on a journal I use as a diary stop on Sunday 23 July on the MacBook. On the iMac the latest entry is for Friday28 July.
Is there something I can do to get both working properly again?
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Hello there,
I’m sorry you’re having issues with sync’ing! Would it be possible to get the diagnostics logs for your two macs, so that our engineers can take a look?
Go to Day One > Settings > Support > Diagnostics and tap “Email Diagnostics.”
Please make sure to add “ATTN #6588357” to the subject line.
Thanks a lot in advance
Jorge L. Perez
DayOne Support -
Fired up the iMac on Sunday morning, opened Day One, clicked on the journal I use as a diary to find the last entry was 23 July. The entries from 24 to 29 July inclusive had dissapeared. This is the same as happened on my MacBook but days later.
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Hello, I have the same issue. I emailed the Diagnotics report from the app, but received an Delivery Error with email address not found for (email visible only to moderators and staff)
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Hi @7hnnxx5pqn 👋
Checking your support history, it seems like your problem was resolved.
Hi @rocketperson 👋
I emailed the Diagnotics report from the app, but received an Delivery Error with email address not found for (email visible only to moderators and staff)
It seems like you might be using an outdated version of the Mac app. Can you please share your macOS version and Day One app version?
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