Sync between Web version and Android
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This past week I ran into an issue that the web notes I typed did not sync with my phone. I did try emailing support with no response. After several attempts of searching for this problem, I cleared the settings from my computer, hoping this would help. It did manage to log me out of the web version and when I logged back in the week of entries were gone. This was a bummer. Should I not be using the web version. I am a premium subscriber for this reason specifically, using my computer for journaling. Anyone else have this issue and what should I do in the future to avoid losing my notes.
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Hi @annjcreates
I see your ticket was responded last week, with your reply that everything is in working order as of March 5th. If you are still having an issue, please let us know.
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I have the same issue. Android entries are synched to web, but not vice versa. @annjcreates, how did you fix this please?
My android app says ‘synching’ and never finished even if I leave the app open for hours.
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@richardjecooke What version of the app are you using? A sync issue was fixed recently. If updating to the latest version doesn’t help, could you contact support through the app and make sure logs are included?
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Hi Richard
When customer service finally reached out to me, they were able to retrieve the missing entries. Lately I have not had any issues. I do periodically run the update button when they have one on the web, but nothing happens so I am not sure I am doing it correctly.
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@annjcreates For the Web app you can check the version on Settings -> Advanced.
The sync issue that was fixed recently was on the Android app so this is the one that you want to make sure is updated in this case.
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I started using DayOne last week, switched over from Diaro for privacy. Version 2024.23 (518). I don’t see any updates available on the Play store. Don’t yall use UUIDs for each entry? And then if you don’t see the entry on the phone you pull it down individually?
I think I must try deleting the app and reinstalling it, and checking if the problem reoccurs.
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@richardjecooke We wouldn’t recommend deleting the app just yet, unless you know for certain that all of the data from the device is synced. You can do this by checking the web app.
If you’re still having trouble with this, though, you can reach out to us through the app. This will include app logs, which we can use while we assist in troubleshooting.
You can contact us through the app by navigating to Day One’s Settings > Support > Contact Support.
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Thanks all. The Android app randomly started synching properly. I don’t think I restarted my phone. Don’t know why it finally worked.
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@richardjecooke We’re glad to hear it’s working now even though the cause or fix is unknown.
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