Sync between Mac App seems not working properly

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  liyuheng · Member · August 9, 2023 at 2:57 pm

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  I have been encountering this issue for a long time. Here is how to reproduce the issue.

  1. Make some change on existing journal item on one Mac app
  2. Open another Mac app, and open the same item, no changes from step 1 shows on this Mac app
  3. when checking version history, changes did got recorded at a previous timestamp, but got overwritten by step 2

  My hunch about this is if DayOne could differentiate between two separate Mac apps. Please let me know you are aware of the same issue.

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  liyuheng · Member · August 9, 2023 at 2:58 pm

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  And I only see this issue between two Mac app

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  helper-james · Member · August 11, 2023 at 2:43 pm

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  Hello @liyuheng!

  I’d be happy to help you with your Day One account.  

  1. Please sign out of Day One Sync on all devices and back in using the steps in this help article: https://dayoneapp.com/guides/sign-in-sign-out-with-day-one-sync/
  2. Then try these steps if necessary (on the device/platform where you originally subscribed): https://dayoneapp.com/guides/premium-subscription-troubleshooting/

  Let me know if that helps. If it does not, please go to Day One > Settings > Support > Contact support for additional help.