Support

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  7hnnxx5pqn · Member · July 28, 2023 at 5:06 am

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  Trying to contact support just doesn’t work. Hitting the Contact Support button in Settings takes you to the help web page of Day One which tells you to go to Settings in Day One and click on Contact Support. Therefore no contact possible. Day One version 2023.14 (1494) on iMac with OS Ventura 13.4.

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  lanteanar · Member · July 28, 2023 at 11:12 am

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  Hello there!

  We’re sorry about the inconvenience. I filed an internal bug report, on your behalf, to track this issue.

  Other than that, regarding the sync you’re experiencing, replied over here. It’d be super helpful if you could mail us the Diagnostics Logs for both macs:

  ​Go to Day One > Settings > Support > Diagnostics and tap “Email Diagnostics.”Please make sure to add “ATTN #6588357” to the subject line.

  Thanks for reaching out!

  Jorge L. Perez
  DayOne Support

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  7hnnxx5pqn · Member · July 28, 2023 at 2:42 pm

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  Diagnostic logs sent.

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  lanteanar · Member · July 28, 2023 at 3:17 pm

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  Received and followed up over email.

  Thanks a lot!

  Jorge L. Perez
  DayOne Support