Streak count incorrect on Web vs Android App

  • Unknown's avatar
    cadetvvoo · Member ·

    Hi all,

    I’ve searched on this forum to see if others are experiencing the same thing, and I cannot find anything.

    My issue:

    • I have been using Day One (free) for just under 4 months – in fact 119 days!
    • The streak count on my Android App is correct 119 days).
    • The streak count on the Web (where I do most of my entries) says 92 days.
    • My Web version is kept up to date (as I write: version 2025.13.3).
    • My Android version is also kept up to date (as I write: version 2025.13).
    • I’ve checked and the sync between my Android phone and what it shows on the Web does not have any errors.
    • When I make an entry on my phone (which is rare), I can see it correctly on the Web version. When I make an entry on the web (which is where I make of my entries), it shows up correctly on my Android phone.
    • I’ve gone through entries (using the Web) and there is at least one entry everyday from the day I started.

    This issue has been there for quite a while. The streak count encourages me to make an entry everyday, but the discrepancy between the actual number of days and the streak (on the Web version) has finally frustrated me enough to post on this forum.

    Any ideas how I can resolve the streak issue?

    Thank you in advance.

    Ben

  • staff-bluejay · Staff ·

    Hi @cadetvvoo,

    This is really odd! Would you check few things for us:

    If you’re not seeing any errors and have gone through all of the troubleshooting stpes above, let us know.

  • Unknown's avatar
    cadetvvoo · Member ·

    Hi, I have gone through each of your troubleshooting steps.

    The user ID is the same.

    The web app shows no errors:

    There is an encryption key

    Here are screenshots of the app streak count and the web app streak count (my mobile is set to French)

    As you can see, the entries are the same. There is 9 media. There are 119 days, but the Android app shows the streak “Série actuelle” as 119, but the webapp as 92 streak.

    I’ve also checked not only the User ID but also the Journal ID. Both are identical. The only difference is the streak on the Web App.

    Thanks

    ben

  • staff-eleanor · Staff ·

    Hi there, @cadetvvoo! Thank you for the additional information. To help us troubleshoot this further, could you send the diagnostics from your mobile device?

    In the app, go to Settings > Support > Select “Report a Bug” > Select “Send in Diagnostics”, be sure to have the option for “Include device logs” toggled on.
    In the message please add Attn: Ticket No.9944450 or a link to this forum thread.

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