Step count
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Why has it been 18 days and I still haven’t heard back for Day One. So much for priority given to Premium subscribers.
Why is the step count not working in entries on iPhone?
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Hello there,
I’m not seeing this on my end. It looks my latest entry for today has logged the step count from my iPhone.
Can you verify if the app is not adding the count at all or if it is not the correct number of steps?
If it is asking you to fetch the steps, after tapping on fetch, does it bring in the count?
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Hi staff-reid
I also have problems with this in my iPhone.
If I create a new note, the steps and activity are not added to it.
If I then edit the note information, and select add steps, then the step information is added, but the number of steps has nothing to do with what the health app reports.
Also, adding the steps also updates the activity.
all very weird -
New to Day One – I don’t even see the icons to add steps on my iPhone – What am I missing?
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The step count that is currently added to a Day One entry is based on the steps recorded by the iPhone only. If you have a wearable like Apple Watch or Fitbit that are contributing to the step count, those are not included.
@gmcfad In the iOS settings app > Day One > Do you see the option tor Motion and Fitness is enabled?
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Thanks staff-james for clearing up why the step count doesn’t work in entries. The question then is why isn’t it possible to have the step count taken from the Apple Watch? That would make sense wouldn’t it?
I have used the app on my iPhone to contact support in order to get an answer to this question about the step count. I finally had to post in this forum before I got an answer.
Every time I click on “Contact Support”, the app gathers the diagnostics and prepares an email. In the last 30 days, I have sent three such emails. In fact, I sent one just now!
What’s frustrating and smacks of contempt is the fact that I get back an auto reply that says “we provide priority email support for our premium users”. Guess what? I am a premium user but I don’t get ANY support.
I haven’t received a single reply to my query except for the boilerplate reply. What’s going on?
Thanks.
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