Sign in failed (and sync issue, possibly related)

• 

  dkabramson · Member · July 21, 2023 at 11:33 pm

  • Copy link
  • Add topic to favorites

  I’ve been thinking for a month that my phone wasn’t syncing (i try to almost always journal on my laptop). Tonight I tried troubleshooting, and I logged in on the web, which i’d never done before. (Sidebar possibly significant…. I actually hadn’t saved a password anywhere, which is unusual for me, so I did “forgot password” and got to create a new one, and i used it to sign in on the web). On the web, i discovered that my entries in the cloud are the same as my phone app. So apparently it’s my LAPTOP that hasn’t been syncing.

  So then I logged out on my laptop app. And I tried to sign back in, with the new password. And it said “Sign in failed. The data couldn’t be read because it isn’t in the correct format”.

  Any thoughts?

  Thank you!

• 

  staff-zara · Staff · July 24, 2023 at 2:24 am

  • Copy link

  Hi @dkabramson 👋

  According to our support history, we’ve responded to your email today since you are a Day One Premium subscriber. I’m closing this forum thread since we’ve been in touch with you via email.