Sign in and sync issue

  • Unknown's avatar
    talhavawda · Member ·

    Hi

    I installed the DayOne app and signed up to DayOne Premium via the free trial. I remember when I first opened the app it asked me to sign in with my Apple account and I did so. However when I go to settings it’s says “Sign in” and I cannot sync as I’m not signed in. When I click sign in and sign in with my Apple ID, an error message pops up saying Cannot Sign In – No iCloud account is configured. And everytime when I start the app it asks me to signin again and gives the same error message when I try to do so.

  • staff-lynn · Staff ·

    Hi there,

    Thank you for reaching out to us about this. I’ve had a look and I can’t find a Day One account under your email address used for the forums. I’m going to send you an email directly so we can gather some information from you to help get your signed in.

    Please keep an eye out for an email from the Day One support team.

  • Unknown's avatar
    pulluptherootsblog · Member ·

    Hi there,

    I’ve met the same problem, can you help me? Thank you!

  • Unknown's avatar
    helper-james · Member ·

    Hi @pulluptherootsblog! May we have you try restarting your device and then signing in again?

    Are you able to sign in to https://dayone.me/login with the option to Continue with Apple?

  • Unknown's avatar
    francogiglioblog · Member ·

    I have been a loyal user of Day One since its launch, approximately fourteen years ago. Throughout this time, I’ve consistently accessed my account via both iOS and Mac platforms. Recently, I transitioned to using an Android device and intend to use DO web app on my Windows PC and the Android app on my new phone.

    Unfortunately, I’ve encountered a significant issue. Upon logging in—whether through my Google or Apple ID—I’m unable to locate any of my historical entries. This data is incredibly important to me, and I’m eager to continue my DO journey without losing years of accumulated information.

    Could you please provide guidance on how to recover my past entries and ensure seamless access to my original account?

    Thanks!

  • Unknown's avatar
    helper-james · Member ·

    Hello @francogiglioblog.

    Thanks for your support these many years!

    Do you still have an Apple device? If so, please check the user ID on those devices and compare with what you see on Android: https://dayoneapp.com/guides/settings/day-one-user-id

    If the user IDs do not match, please try signing in to https://dayone.me/login with a different login method. Do you see your entries?

    Transitioning Day One data to a new device
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