Problem restore Mac Plus version

• 

  j3sussf3889cc2ec · Member · February 3, 2024 at 3:07 am

  • Copy link
  • Add topic to favorites

  Hi! =)
  
  I was a purchaser of Day One for iOS and for Mac OS in 2017.
  In the Day One app on iOS and iPad OS it shows me the Plus membership perfectly, however on Mac OS X it looks like I am still as a free member.
  I have been looking at the date and it is all correct, ie I used it for Mac as well, I have tried restoring from the mac app and following this tutorial:
  (Mac OS X at the end:) https://dayoneapp.com/guides/troubleshooting/i-am-supposed-to-be-plus-why-did-i-lose-my-features/
  But it does not pass me to Plus member, I leave you some screenshots so you can see correctly that I was Plus member on Mac OS x.
  
  Thanks for your help, best regards!

• 

  helper-james · Member · February 9, 2024 at 4:11 pm

  • Copy link

  Hello there!

  We’d be happy to help you with your Day One account.  

  1. Please sign out of Day One Sync on all devices and back in using the steps in this help article: https://dayoneapp.com/guides/sign-in-sign-out-with-day-one-sync/
  2. Then try these steps if necessary (on the device/platform where you originally purchased Day One): https://dayoneapp.com/guides/premium-subscription-troubleshooting/

  Let us know if that helps or if I can assist you further.