Privacy issue: The iOS app keeps journal data after you uninstall it
-
I don’t know how or where, but the journal data is stored in the mobile even after logging out and uninstalling the app. When I re-install the app, the journal data is there! Even before I logged in or synced the app.
I already checked iCloud to remove any data sync related to Day One. I guess that the app uses some kind of cache that remains even after deleting the app.
How can I reset the app to a brand-new state?
Btw: I need to reset the app because a journal isn’t syncing properly, and I don’t know how to reset the sync state of that journal to download all the changes.
Screenshots
—
OS: iOS 16.5.1
Day One Version: 2023.13 (2412) -
I would also like to know how to completely erase data from Day One, on devices and on server(s). Every user should have clarity as to how to do this.
-
Hey all!
@balamaqab It sounds like you may be experiencing a bug. Deleting the app should be deleting the locally stored data as well. Are you using Day One on iPad? Are you able send us an email in the app settings > Support > Contact support?
@philip142857. Deleting the app should be deleting local data. To delete data on our servers, you can do so by signing in to your account at https://dayone.me/settings. https://dayoneapp.com/guides/day-one-sync/how-can-i-delete-my-journal-data-on-your-server/
Day One Forums 