Premium user not getting access to customer support

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  allardbaker · Member · November 2, 2023 at 11:25 pm

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  i am a premium user but the app doesn’t give me access to customer support. Please help. My journal entries disappeared on my iPad and the app won’t download on my iPhone at all. Please help. How do I contact customer support?????

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  jcdichant · Member · November 3, 2023 at 6:20 am

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  As usual : (email visible only to moderators and staff)

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  jcdichant · Member · November 3, 2023 at 6:22 am

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  support [at] dayoneapp [dot] com

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  helper-james · Member · November 3, 2023 at 5:39 pm

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  We will do our best to help. Can you tell me more about what happened? Responses to the following questions will provide us with some information to best assist you.

  1. When did you first download Day One? 
  2. Without sharing account details here, did you sign in to a Day One Sync account in the app settings previously?
  3. When was the last time you saw the entries?
  4. Has anything happened to the device or to Day One since then? 

  The following guide has all recovery options possible for Day One journal data. Have you tried any of these options already? https://dayoneapp.com/guides/data-loss-and-recovery-options/