Premium Trial + Sync

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  nitro372183 · Member · May 1, 2023 at 10:23 pm

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  I got the Day One premium trial on my iPhone and tried to sync it with my Mac, but it’s not working.

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  nitro372183 · Member · May 1, 2023 at 10:24 pm

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  When I hit the sync now button on my Mac, it says “Error There was an error retrieving your encryption key.”

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  helper-james · Member · May 2, 2023 at 1:14 pm

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  Hello! We will do our best to help!

  Without sharing the key with us, is the encryption key present on any device in the following places?

  • iOS: Day One > Settings > Sync > Encryption Key
  • Mac: Day One > Settings > Sync > Advanced > View Encryption Key
  • Android: Day One > Settings > Sync > Encryption Key

  If the key is present, please try the following:

  1. Please sign out of Day One Sync on all devices and back in using the steps in this help article: https://dayoneapp.com/guides/sign-in-sign-out-with-day-one-sync/
  2. Then try these steps if necessary (on the device/platform where you originally subscribed): https://dayoneapp.com/guides/premium-subscription-troubleshooting/

  Let us know if that helps.