Premium Support Request – No Responses
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What must I do to get someone’s attention? I contacted support a week ago through the app requesting help with my premium subscription. I’ve received no response other than the initial automated acknowledgement of my request.
My sync/web account says “deactivated” so I’m not able to sync or activate my premium subscription on other devices. I provided all of the relevant and requested information regarding my premium sub in my emails.
Could someone please help correct the issue or refund my subscription fee?
Thank you.
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We are sorry to hear you have not received a response. May we have you try the following?
- Please sign out of Day One Sync on all devices and back in using the steps in this help article: https://dayoneapp.com/guides/sign-in-sign-out-with-day-one-sync/
- Then try these steps if necessary (on the device/platform where you originally subscribed): https://dayoneapp.com/guides/premium-subscription-troubleshooting/
Let us know if that helps or if we can assist you further.
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