Premium Subscription not working
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I received an email offer for the Black Friday subscription plan and bought it but the premium service is not showing up on my devices. I have logged out and logged back in, I’ve tried restoring purchase, I’ve even gone so far as to delete the application and reinstall and try again but nothing changes. I’ve tried contacting the Support side but they send an automated message saying that because I’m not a Premium user I don’t take priority. Although I’m emailing them from the email I used to purchase the service and the email I use for my apps. I also have supplied images of the receipt that I’ve paid. At this point I’m not sure what to do. I’ve even gone so far as to post on their instagram posts to see if I can get some traction. But nothing so far. I see a few others are having the same issue. Please help
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Same problem here! Just subscribed to the premium plan using the Black Friday 40% discount code offered via email. Nothing works. I can’t access the Premium features. I immediately regretted my purchase. Is there anyone who solved the issue?
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Hi, can you share the code for the Black Friday discount? I have a free account, but I am not received it via email. Thanks!
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This issue has still not been resolved and no response has been made. I’m very eager to open a new thread to ask for a refund for the subscription. This is very disappointing because I was so looking forward to utilizing Day One.
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I’ve lost so many journal entries that I could have done in past week with premium. I purchased premium so that I can record and transcribe from my watch and iPad. I’m disappointed with the customer support.
I was trying Apple Journal and liked the featured. But I made my mind to go back to Day One and support their business.
I now feel it’s better to give chance to Apple or other apps. Very disappointed!
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it’s been a whole week since I started this thread and still no resolution. I got an email from support saying I should log out of the app and log back in. I tried this and responded that it did not work, I had tried this prior to the email from them. I still have no response again. I got so frustrated that I even started a new thread with my account number and the email associated with my account and asked them to refund my money but still no answer. This is the most frustrating support ever. I was wishing the best with Day One but this has just gotten out of hand. I know they were probably off for the holidays so I get it, it takes time, but a whole week?
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I thought it was just me. I’ve sent four emails, and all I get is that email support is for Premium users only, I am! I even tried the phone number that shows up on my credit card bill, and an immediate busy tone comes up. Next move, cancel the charge on my credit card.
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I took your idea of contacting my bank to cancel the charge for the reason of “never received service.” It was my only option.
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The Day One team finally fixed my issue and instated my Premium subscription! I’m very excited that it has been fixed. Not so excited that it took so long. But hey, at least it’s fixed! Thank you! Hopefully they will be fixing everyone else’s accounts as well
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My premium isn’t working it’s been almost a week! My god this sucks so bad.
this is the worst time to show bad customer support. You guys have a threat of being sherlocked if Apple Journal takes off. At a time when you should be showing that you are the best team out there who knows journaling, you went quite!
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@yvddn5vrzc I’ve reached out to the email given to us when you created the account you’re using here in the forums to help get this resolved
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Hi @yvddn5vrzcI I resent an email just now. Please let us know if you did not receive the new email
I have helped a couple of other users with an issue related to the Black Friday sale, and so far the issue has been that the subscription was purchased with a different account/email than the one signed in to Day One in the app settings. Please verify that the app is signed in using the same account credentials that were used to subscribe to Premium.
If you need to adjust account credentials, please sign in at https://dayone.me/settings and make changes there.
Day One Forums 