Premium not syncing

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  melzhou1204 · Member · November 20, 2025 at 2:26 am

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  Hi there,

  I purchased premium on one of my devices, but when I log in on my other devices my account shows as basic. I’ve double-checked that the account ID is the same. I also recently upgraded to a new iphone and I’m no longer able to use the premium features. How can i activate my premium subscription on all of my devices?

  Device: iPhone (iOS), iPad (iOS)
  App version: 2025.23.1

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  staff-lynn · Staff · November 21, 2025 at 2:36 pm

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  Hi @melzhou1204,

  1. Make a JSON export of your journal data as a precaution: https://dayoneapp.com/guides/tips-and-tutorials/exporting-entries/
  2. Please sign out of Day One Sync on all devices and back in using the steps in this help article: https://dayoneapp.com/guides/sign-in-sign-out-with-day-one-sync/
  3. Then try these steps if necessary (on the device/platform where you originally subscribed): https://dayoneapp.com/guides/premium-subscription-troubleshooting/

  Let us know if that helps get your Premium account status on all devices.

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  melzhou1204 · Member · November 22, 2025 at 4:29 am

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  I’ve tried the suggested steps, but now all of my devices show my account as Basic. I previously purchased Premium as a one-time payment and have been using Premium features since July this year. I’m also confused because my Premium plan used to be a one-off purchase, but now it appears as a yearly subscription.

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  staff-joey8 · Staff · November 25, 2025 at 12:18 pm

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  Hi there, @melzhou1204

  We haven’t offered a once-off option for many years now. It was just our legacy Plus plan around 2016 that had this option. More information on it here: https://dayoneapp.com/guides/premium-subscription/day-one-pricing-features-guide/

  I have sent through an email so we can investigate further.