Premium member: Unable to sync my devices
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I have tried to sync all of my devices, but it does not appear I can. I have a premium membership but the premium contact feature does not redirect me to email support for priority support. I need someone to reach out to me please so I can get my phone, laptop, and ipad synced.
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I am having what sounds like this same issue: in my case, one of my devices is not syncing entries out, but entries are syncing in just fine. Syncing works between my other devices. I used the in-app support option and got an Email directing me to free resources and explaining that the Email channel is only available to premium users. I am a premium user.
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Quick update: updating to the just released 2023.10.1 fixed the sync issues for me. I had to refresh the App Store a few times before I saw this so it likely hasn’t propagated to everyone yet.
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Hello there,
Thanks for reaching out to us. There was an issue that was recently resolved. Please make sure you’re updated to version 2023.10.1 on all devices. The links below should take you directly to those updates.
iOS: https://apps.apple.com/us/app/day-one-journal-private-diary/id1044867788
Mac: https://apps.apple.com/us/app/day-one/id1055511498?mt=12
If updating doesn’t resolve the sync issue you’re seeing, please contact us using the email associated with your Day One Account, so we can help you one on one.
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