Premium account support

• 

  jonathanproctor1 · Member · January 2, 2024 at 12:12 pm

  • Copy link
  • Add topic to favorites

  I have had a premium account since 2018, in the past week I have sent multiple emails requesting support and have only received an automated message that email support is for premium users only.
  

  Can I get help in fixing this issue?

• 

  helper-james · Member · January 4, 2024 at 2:25 pm

  • Copy link

  Hello there! Sorry for the delay!

  I have responded to your email message. Please let us know if you have not received it.

• 

  guardianyear4852 · Member · January 6, 2024 at 8:54 am

  • Copy link

  same here

• 

  helper-james · Member · January 9, 2024 at 10:38 pm

  • Copy link

  Hi @guardianyear4852. If you have received an automated reply, and you have Premium, please respond to the automated reply and we will be with you as soon as possible.

• 

  jcdichant · Member · January 10, 2024 at 9:29 am

  • Copy link

  Same here

• 

  helper-james · Member · January 12, 2024 at 2:16 pm

  • Copy link

  Hi @jcdichant I checked and we are in receipt of your email. We will be with you as soon as possible.

  Thank you for your patience! We have had an above average amount of ticket requests at this time.