Please help me recover lost content!
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I’m super upset bc I’ve lost LOTS of content. I’ve had the app since 2013 and all of a sudden months and years have randomly disappeared. I can’t get anyone from customer support to email me back. Please help!
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Hello there! We have responded to your email. Please let us know if you did not receive it.
For others experiencing potential data loss, we have recovery options here: https://dayoneapp.com/guides/troubleshooting/data-loss-and-recovery-options/
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I am desperately trying to contact someone at the support team. I’ve lost years of memories. Every time I click “contact support” they take me to this forum. I can’t actually get anyway to contact a human. I even called Apple and they are shocked there is not support team. I got a Ai generated email where the “employee” name was actually Little Wayne. Absolutely absurd. Is this whole company run by robots?! Is there a way to speak to a human. Can anyone help me??
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Hi there,
Lynn Wayne (L. Wayne from the email sent) here! I can assure you we are real humans, trying to assist you in recovering your data. Please respond to my original email message and one of our human, Happiness Engineers will be happy to assist you with your issue of data loss
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