Plan active devices

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  sbrodsky026d65baac · Member · June 14, 2025 at 8:03 pm

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  I’m a premium customer and when I try to use the icon at the top for quick entries on my new Macbook it says “Your current plan only allows for one active device…” Any thoughts? Thanks

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  staff-cara · Staff · June 15, 2025 at 3:44 am

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  Hi, @sbrodsky026d65baac! If you have Premium, you should definitely be able to use Day One with one account on multiple devices. So, can you please follow the steps here to restore your purchase?

  Duplicate Premium Subscription Troubleshooting

  Please let us know if that works for you!

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  sbrodsky026d65baac · Member · June 17, 2025 at 4:14 pm

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  Hi, can you please le me now where to find the steps to restore the purchase?

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  staff-cara · Staff · June 18, 2025 at 3:05 am

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  @sbrodsky026d65baac The steps are right here, although it mentions something about duplicate subscriptions: https://dayoneapp.com/guides/troubleshooting/premium-subscription-troubleshooting/

  You can follow the same guide for your particular issue. You’ll want to follow the steps for the platform/device where you originally made your purchase. So, for example, if you subscribed to Premium on iOS, please follow the iOS section. If you subscribed on Mac, please follow the Mac section.