Photos syncronization

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  xavierrius · Member · January 1, 2025 at 2:39 pm

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  Hello

  I have an issue with the syncronitzation between app & website. I can syncronize without any problem the text notes but I can not see the photos in the website

  How could I manage ?

  Thank you

  Xavier

• 

  staff-frank · Staff · January 6, 2025 at 5:50 am

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  To help us troubleshoot this issue, could you please provide some additional information:

  • Device Information:
    • What devices are you using Day One on (e.g., iPhone, iPad, Mac, Android)?
    • What versions of the Day One app are you using on each device?
  • Sync Status:
    • Have you checked the Sync Status in the Day One app settings on each device? On iOS/Android: Go to Settings > Sync
  • Network Connection: Ensure you have a stable internet connection on all devices.
  • Photo Type: Are you experiencing this issue with all photos, or only specific types of photos (e.g., large files, certain file formats)?