Password Reset

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  moniejemmott · Member · November 26, 2023 at 9:51 am

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  I’m not receiving the email to reset my password after doing the app update.

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  helper-james · Member · November 28, 2023 at 4:19 pm

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  Thanks for reaching out! We will do our best to help. Can you tell me more about what happened? Responses to the following questions will provide us with some information to best assist you.

  1. When did you first download Day One? 
  2. Without sharing personal account information in this forum, did you sign in to a Day One Sync account in the app settings previously?
  3. When was the last time you saw the entries?
  4. When the app was “updated,” did you recently download the new Day One after using Day One Classic? https://dayoneapp.com/guides/day-one-classic/day-one-classic-version-1-recovery-options/

  The following guide has all recovery options possible for Day One journal data. Have you tried any of these options already? https://dayoneapp.com/guides/data-loss-and-recovery-options/

  Let us know how it goes!