One journal doesn’t sync on macOS

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  nicoletta12345 · Member · June 24, 2023 at 2:31 pm

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  Hello, I’ve bought my first Mac (Air M2 with Ventura, version 13.4) a few days ago. I was already using Day One (premium version) on both my iPad Pro and Android phone, so I downloaded the macOS app. I was pretty excited to start using it.

  Unfortunately I stumbled across a problem: I have 11 journals, and all of them syncs except one of them. I have around 350 entries in that journal, but for the app, there’s no entry at all.

  I tried logging in and logging out of the account, and tried also deleting the app and reinstalling it again (after deleting all the app files), but nothing seems to work. The app version is 2023.12 (1488).

  I sent an email to Day One support q few days ago but got no reply.

  Did anyone experience the same problem? And if so, how did you solve it? Thank you.

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  helper-james · Member · June 26, 2023 at 6:01 pm

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  Hello! We will do our best to help. Since this will involve getting your account information to troubleshoot, I have emailed you. Let us know if you did not receive it.

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  msconcerned1 · Member · July 16, 2024 at 11:09 am

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  Files are not sync from my MacBook Air to my iPhone or to the Web and I have a Premium Account and today there are NO ENTRIES at all…

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  helper-james · Member · July 16, 2024 at 12:56 pm

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  Hi @msconcerned1. Thanks for letting us know. There are a few things to check for this:

  1. Verify the user ID on all devices: https://dayoneapp.com/guides/settings/day-one-user-id
  2. Verify the encryption key is present on all devices:
     • iOS: Day One > Settings > Sync > Encryption Key
     • Mac: Day One > Settings > Sync > Advanced > View Encryption Key
     • Android: Day One > Settings > Sync > Encryption Key
     • Web: Day One > Settings > Account > Encryption Key

  If the information matches on all devices, please try the following:

  1. Please sign out of Day One Sync on all devices and back in using the steps in this help article: https://dayoneapp.com/guides/sign-in-sign-out-with-day-one-sync/
  2. Then try these steps if necessary (on the device/platform where you originally subscribed): https://dayoneapp.com/guides/premium-subscription-troubleshooting/

  Let us know if that helps or if we can assist you further.

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  msconcerned1 · Member · July 16, 2024 at 2:07 pm

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  ok I’ll try thanks it was working last week