Old journals all lost after I restored backup from icloud to my new device

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  jxueli · Member · December 28, 2023 at 9:39 am

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  My old journals all lost after I restored backup from icloud to my new device which no more supported Day One classic.

  I login back to my old device thought want to export the old entries, but is sad to say, i not able to do so. 0 post show in my Day One in old device. I have few hundreds of posts and now all gone, i very sad and frustrated after tried many times to retrieve all the old entries.

  Anyone here encountered this? Able to offer me some help here? I really want to get back my old journals.

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  staff-reid · Staff · January 1, 2024 at 4:56 pm

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  Hello @jxueli,

  Our team will reach out by email since we will need to look at personal account info and want to keep your information private.